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All orders that are placed through our online store is an offer by you to state you are purchasing the particular item in accordance with our terms and conditions.

Any order placed through our website is an offer by you to purchase each particular item in accordance with these terms. We reserve the right to accept or reject an order you make using our Website for any reason. Please select carefully. While every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction.

Prices, GST and taxes:

All prices on our Website are listed in Australian Dollars and they include GST (where applicable).

By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars for all orders.

We reserve the right to change the prices of our Goods at any time without notice to you.

Repairs, refunds and replacements:

If the Goods are damaged or not of acceptable quality, you may have rights under:

  • Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
  • Other consumer laws applying in each Australian State or Territory; and/or
  • Our Refunds Policy below

Australian Consumer Law:

If there is a major problem with the Goods, a refund or a replacement may be available.

If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund.

Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.

If your products are damaged in transit or faulty on arrival, please contact us via our contact page within 24 hours of delivery (please attached photos of the damaged items)

If you are not 100% satisfied with your products, or change your mind after purchase you may be eligible to return them for an e-credit.
To be eligible for a refund credit, you must:
• Have purchased the item within the last 28 days
• The product must been returned to us in it’s original condition including any packaging and tags.
• Return the item (at your expense)

EXCEPTIONS:
• Unfortunately, due to the nature of some of our products, all purchases of skin and body care including skin care, perfumes, soaps, make up and food items are final and refunds cannot be given for hygiene and safety reasons.
• We do not accept refunds on sale items

If your products are damaged in transit or you believe them to be faulty on arrival, please email us within 24 hours of delivery.  Please attach photos of the damaged items to the email for review. Do not send back without contacting us first.

Any e-credit received will be valid for 12 months and is redeemable online at www.butterflyandbloom.com.au

Change or Cancellation of Orders:

As we process your orders immediately for prompt delivery, we regret that cancellation or change to your order may not be possible unless we receive your request by phone or email within 24 hours placing your original order. No cancellation or change of orders will be accepted once your order has been dispatched.

Out of Stock Items:

Butterfly and Bloom Wellness will contact you immediately in the unforeseen event that you have purchased an item that is out of stock or unavailable.
We will discuss with you your options for choosing an alternative item or where possible putting an order in for the original item. If you choose to put in an order for the original item we will give you an estimated time for filling the order.

If neither of these options suit, we will also allow you to cancel your order with a full refund given.

Pricing:

Butterfly and Bloom Wellness reserves the right to change prices at any time without prior notice at our discretion.

All prices include GST and are in Australian Dollars (AUD).

Prices do not include delivery – delivery charges will be applied accordingly.

Privacy:

Certain information is collected when you purchase items from our online store.  This information is strictly to allow us to deliver you order and is never shared with any outside source.  Your privacy is important to us.  Please see our privacy page for more information

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